Support for your application.
Guidance for your machine.
Explore sample testing before you buy, English operating resources and remote technical support for your HODA equipment.
See the result
on your own material.
HODA accepts customer-supplied samples for free laser application testing. We can provide photos and videos of the results to help you evaluate the process and discuss a suitable machine configuration.
Share your marking, welding, cleaning, engraving or cutting requirements with us before sending your samples.
Discuss Sample TestingPlease confirm sample suitability, shipping arrangements and any return requirements with us before dispatch.
Tell us what you need
Describe the material, dimensions, desired result and production requirements. Reference photos or drawings can help.
Confirm and send your sample
Contact us to agree on the test requirements and confirm the shipping details before sending the material.
Review the results
We can share test photos and videos, then discuss the results and suitable equipment configurations with you.
Get familiar with
your equipment.
Request the operating resources that match your machine model and software version.
Machine Operation Videos
English machine operation videos provide guidance on using your equipment. Contact us for the videos relevant to your model.
Software User Manuals
English software user manuals explain software operation. Share your software name or version so we can identify the relevant manual.
Please include your machine model and, where available, its serial number and software version when requesting resources.
Request Operating Resources ↗Help us understand
what you’re experiencing.
We provide remote technical support by email, WhatsApp, video calls, online meetings and remote access software. The support method can be arranged according to the issue.
Warranty & on-site service
Warranty duration, coverage and applicable terms are specified in your quotation or contract. On-site installation and commissioning can be arranged on request, subject to agreed scope and terms.
Before you contact us.
Can I send my own material for testing?
Yes. We accept customer-supplied samples. Please contact us first with the material details and processing requirements so we can confirm suitability and shipping arrangements.
Is sample testing free?
Yes. HODA does not charge for sample testing. Please confirm shipping arrangements, related costs and any sample return requirements with us before sending your material.
Can I receive photos or videos of the test?
Yes. We can provide photos and videos of the sample testing results so you can review the processing effect and discuss the next step with us.
What English operating resources are available?
We provide English machine operation videos and English software user manuals. Contact us with your machine model and software details to request the relevant resources.
How can I get technical support?
Submit a request through our contact page and select Technical Support. We can assist by email, WhatsApp, video calls, online meetings or remote access software, depending on the issue.
What warranty applies to my machine?
The warranty duration, coverage and applicable terms are set out in your quotation or contract. Contact us with your machine and order details if you need clarification.
Let’s find the next step.
Whether you’re evaluating a new application or need help with an existing machine, share the details with our team.